Returns

You can exercise your cancellation/withdrawal right within 14 days upon receipt of the goods & return them to us (see our cancellation policy for distance selling). It is important that you contact our customer service within 14 days upon receipt of the goods at customerservice@anaei.com to validate & authorize the return.

Return address:

  • Österreich: ANAEI OG, Dominikanerbastei 10/15a, 1010 Wien

Please initiate the return of your order or parts of your order according to the return instruction slip which was enclosed in the packaged order as soon as our customer service has authorized the return. The direct cost of returning the goods will be at your end.  

If you would like to return bulky items, you can organize the return of the items with your preferred forwarding agent at your expense but you have also the option to ask our customer service to organize the return and pick up of your bulky items.  If the return and pick up is organized by our customer serivce, the return will be processed by our forwarding agent and Euro 50,- will be deducted from the repayment for the first bulky item plus additional Euro 20,- for every additional bulky item to be returned.

ATTENTION: With regard to goods produced in accordance with consumer specifications or which are tailored to the personal requirements of the consumer, there shall be no right of objection or return. This shall apply in particular with regard to bespoke outdoor & spa sunbed cushions & outdoor & spa sunbed cushion covers,  outdoor & spa seat cushions & outdoor & spa seat cushion covers.

Weatherproof

Sustainable

Hygienic

Individual

Lightfast