Cancellation Policy for Distance Selling



The term commonly used in Austria, "withdrawal right" (Rücktrittsrecht) for private customers or consumers corresponds to the term commonly used in Germany and contained in the Consumer Rights Directive, "cancellation right" (Widerrufsrecht). We shall therefore use both terms having equivalent meaning, "cancellation right (withdrawal right)". These cancellation instructions exclusively use the term "cancellation right". This has the same meaning as the Austrian term "withdrawal right" and is exclusively applicable for private customers or consumers. 

With regard to goods produced in accordance with consumer specifications or which are tailored to the personal requirements of the consumer, there shall be no right of objection. This shall apply in particular with regard to bespoke outdoor & spa sunbed cushions & covers for outdoor & spa sunbed cushions,  outdoor & spa seat cushions & covers for outdoor & spa seat cushions.


1.  Cancellation Right

1.1 The consumer shall be entitled to cancel this contract within a period of fourteen days without giving any reasons.

1.2 The cancellation period shall total fourteen days with effect from the date on which the consumer or a third party named by the consumer which is not the shipping agent shall have taken possession of the goods.

1.3 In order to exercise a cancellation right, the customer must inform customer services, ANAEI OG, Dominikanerbastei 10/15a, 1010 Wien, Austria, Email: by way of clear declaration (e.g. a letter sent by post or e-mail) as to their decision to cancel this contract. For such purpose, the consumer may use our specimen cancellation form, although such use is not obligatory.

1.4 For the purpose of cancellation within the time limit, dispatch prior to expiry of the cancellation period of the consumer's notification concerning exercise of cancellation right shall suffice.


2.1 In the event that the consumer cancels a contract, we must repay to the consumer all payments which we have received from the same, including the delivery costs (with the exception of the additional costs arising on the basis that the consumer chose a method of delivery which was different from the most cost-effective standard delivery offered by us), whereby repayment shall generally be made at the latest within fourteen days with effect from the date on which notification of the consumer's cancellation of contract has been received by us. For deliveries to Switzerland the delivery costs as well as customs processing fee will not be refunded. However, we may refuse to make repayment (also over and above the said time limit) until the goods have been returned to us or until the consumer has provided documentary evidence to the effect that they returned the goods, whichever date is the earlier. For the purpose of the said repayment, we shall use the same means of payment as that used by the consumer for the original transaction unless expressly otherwise agreed with the consumer; on no account shall the consumer be charged any fees in respect of the repayment.

2.2 The consumer must send back or return the goods immediately and in any event at the latest within a period of fourteen days with effect from the date on which the consumer informs us as to cancellation of this contract, to the following address:

  • Österreich: ANAEI OG, Dominikanerbastei 10/15a, 1010 Wien

The fourteen-day period shall be deemed observed provided the consumer dispatches the goods prior to expiry thereof.

2.3 The consumer shall bear the direct costs of returning the goods.

2.4 The consumer shall only be obliged to bear the cost of any depreciation on the goods if such depreciation is due to handling thereof which was not required in order to scrutinise the quality, features and functioning of the goods.